Terms & Conditions of Use
We designed the Flower4u-Group website to make it easy and fast when placing an order. Once you have found the flowers or plants you wish to send, click on the item name or image and follow the instructions below.
- Purchase in a variety of categories: by opportunity, product category or price.
- Select your product and choose your preferences to customize your gift. For example, you will be asked if you want to send your gift as shown or in a luxury or high-end arrangement, or you may have the option to include something more with your gift like a balloon, a stuffed animal or a box of chocolates. Once you have made your choice, click Add to Cart. Your gift bouquet will be kept in your personal basket and you can either continue browsing by clicking Continue Shopping or switch to payment.
- Order Now .. When you're ready to order, click the Shopping Cart link at the top of any page. You will be redirected to the page of your orders where you will have the opportunity to add (or remove) accessories.
- Provide the recipient's delivery information. Once logged in, you will need to provide the recipient's delivery information. This information will help ensure that your bouquet is created by an experienced florist in the recipient's neighborhood. At this point, you can also create a personal message for your card.
- Provide your billing information. You will need to provide your credit card information. Flower4u-Group transmits all credit card information using the best software available for secure business transactions.
- Check your order .. Review the details of your order and click the Payment button. Your order will be received by Flower4u-Group and a local florist will start creating your flower arrangement.
- Record your confirmation. Flower4u-Group will send an email confirmation to the email address you provided when you logged in. Please save this email for future reference.
Changes and cancellations
Flower4u-Group is unable to cancel or modify orders already in progress at the florist, en route or delivered. Same day orders are processed immediately and usually can not be changed.If the product does not meet your expectations, thank you to report it by contacting our customer service.
Problems with a command
At Flower4u-Group, we make every effort to ensure that you receive a service of excellence. If at any time you have problems with an order, please let us know.
Each Flower4u-Group gift bouquet is hand-delivered by an industry professional and we strive to deliver your order as quickly as possible.Most of our products can be delivered the same day. To guarantee same-day delivery, please order before 12:00 PM from Monday to Saturday, (Destination Country Time). Orders received beyond these times will be delivered the next day. We can not confirm any delivery of flowers on Sundays. Flower4u-Group can not be responsible for late delivery in case the recipient is not reachable at the phone number provided by the customer. Unfortunately, we can not guarantee the delivery time to addresses of rural roads, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it in the Special Instructions field when ordering. We will do our best to satisfy your preferences.Before the big holidays, we recommend that you place your orders at least five days in advance.
Delivery to hospitals
The florists of our Flower4u-Group network are used to making deliveries to hospitals. When placing your order, be sure to include the name and phone number of the hospital, the name of the recipient and the room number or common room of the recipient.
Flower4u-Group will send your gift bouquet in accordance with the facility's procedures, as most hospitals do not allow florists to deliver personally to individual rooms. Also note that many patients in intensive care are not allowed to receive flowers. Please confirm with the hospital before placing your order.
If you have specific instructions for the delivery of your gift bouquet, indicate them in the field Special delivery instructions at the time
to place an order. In all other cases, if the addressee is not at home when the neighborhood florist tries a delivery, the latter will:
- call the recipient to set an appropriate delivery time
- leave a note on the recipient's door asking him to contact the florist to schedule a delivery time
- leave the floral arrangement in a covered and protected place of the house (porch, garage, or other entrance)
- leave the gift bouquet with a neighbor and put a message on the recipient's door with this information.
Damaged flowers and refund
Although we do our best to make sure this does not happen, on very rare occasions, flowers arrive at destination damaged or fail to reach due to an unexpected delivery problem. If the recipient receives damaged flowers, please contact us immediately so that we can:
- Are returned on the next available delivery date;
- A full or partial refund (% of the reimbursement depends on the circumstances of the incident).
Generally we will not offer a refund and return the package. If the flowers have been damaged, we will normally ask for their return or photographs clearly showing the problem, in order to use them to determine what went wrong with our system, and to claim compensation if possible from our delivery service ( where appropriate). It is important that we be contacted as soon as possible about this. We need to be informed within 3 days after delivery to give us the best chance to solve the problem correctly. We will, at our discretion, review the incident and the issues raised while reserving the right to refuse the refund or return options.
Sometimes substitutions of flowers or containers are needed because of temporary availability problems in the area. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and colors of your floral arrangement are preserved and will only substitute products of equal or greater value.
Flower4u-Group uses industry-leading security technology to ensure your order is secure and secure.
Emails regarding the order
Shortly after you place an order, you will receive an order confirmation by email. Please put this email in a safe place as it will include all the details of your order, including an order number, in case you need to contact us. To show our gratitude, you will receive a thank-you email from us when your gift has been received.
We are happy to help you send flowers to international destinations in more than 165 countries. The Guarantee of Flower4u-Group
At Flower4u-Group, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or delivery.
Our network of florists uses only the freshest flowers available for their handmade bouquets to ensure that you can send flowers with confidence. As each flower arrangement is delivered personally, we offer same day delivery for most orders.
Our promises are very simple:
1- A unique gift - a craft creation especially for you
All our bouquets are made by skilled florists whose technical know-how, dedication and speed are recognized. We promise you that the gift you offer will be as unique as the person who receives it. Your flowers are delivered by the best florists.
2- The freshest flowers - to express your feelings
Nothing is comparable to the scent of fresh flowers. Our florists have all the necessary know-how to transport this delicate scent of flowers, from the garden to the recipient.
3- Assured delivery - always at the right time in the right place
Everything is a question of timing: punctuality and rigor are for us sure values. For this we have more than 60,000 florists in our network to guarantee deliveries all over the world. For more than 77 years flowers are our profession, our experience is for you a guarantee of seriousness. Before proceeding with the delivery of flowers, our florist makes an appointment with the recipient to deliver the flowers by hand. Of course if you want a total surprise effect, in this case specify it in your order and give the florist a very precise address. Far from the eyes near the heart with flowers!